If you see an error message on your videos, make sure your Adobe Flash player is on.

You may need to log out of your myBlueprint account, completely exit out of your web browser, re-open your web browser, log back in and see if Flash is reactivated.

If that doesn't do the trick, you may need to clear your cache and cookies. To clear your cache and cookies, click on the Chrome menu in the top right corner of the browser, go to More Tools, then Clear Browsing Data

Clear the browsing history, cookies, and cached data, preferably from the beginning of time but at least to a point before the issue started. After that, sign out of your account, quit and restart your browser, and then log in again.

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