Clearing cache and cookies in Google Chrome is often a first step in any type of tech troubleshooting.
Full instructions are available from Google Support on how to clear your cache & cookies.
How to clear cache and cookies
Open Chrome
In the top right, click the three dots
Select Clear Browsing Data
Select a time range, like All Time
Select the types of information you want to remove
Include Cookies and Cached images and files
Select Clear Data