Clearing Cache/Cookies in Chrome
Clearing cache and cookies in Google Chrome is often a first step in any type of tech troubleshooting. Clearing your browser's cache and cookies can resolve various platform functionality issues, such as registration errors, buffering or streaming glitches, and study plan display problems.
When to Clear Cache and Cookies
You should consider clearing your browser's cache and cookies if you encounter:
Registration Issues: Errors during account creation or login. After attempting this step, make sure to verify your account’s expiration date or contact your advisor if the problem persists.
Streaming or Buffering Problems: Slow or disrupted playback of videos. Cache clearing often resolves temporary playback interruptions.
Study Plan Errors: Issues with updating or displaying study plans may also be fixed by clearing cached data.
To clear cache and cookies in Chrome, follow the steps below:
Open Chrome
In the top right, click the three dots
Select Clear Browsing Data
Select a time range, like All Time
Select the types of information you want to remove
Include Cookies and Cached images and files
Select Clear Data
Clearing Cache/Cookies in Safari
Additional Tips
Retain Saved Passwords and Browsing History: When clearing browsing data, you can exclude saved passwords or browsing history by manually unchecking these options. This ensures you don’t lose critical saved information while resolving issues. For targeted clearing, choose a specific timeframe (e.g., the "Last 24 hours").
Try Incognito or Private Mode: After clearing cache and cookies, test the functionality from an incognito or private browsing window to ensure no old sessions interfere with new data.
Reviewed Scenario-Specific Follow-Up: If clearing cache and cookies does not resolve the issue, double-check additional troubleshooting steps, like verifying account expiration dates or contacting support for further assistance.
To clear cache and cookies in Safari, follow the steps below:
Access Safari using your Mac device.
Click on Safari then click Settings.
Click on the Privacy tab and click Manage Website Data
Click Remove All.