Student Success Team

Occasionally, videos and course may run into issues with loading, buffering, or stopping/starting. Here's a simple checklist to get your videos running smoothly:

Use Google Chrome: It performs best for video playback.

Adjust Video Quality: Manually set a lower video quality by clicking the gear icon. Start with the lowest quality (270p) then work your way up if your videos load correctly.

1. Use Google Chrome: It performs best for video playback.
2. Adjust Video Quality: Manually set a lower video quality by clicking the gear icon. Start with the lowest quality (270p) then work your way up if your videos load correctly.

Clear Your Cache: Clear your cache and cookies in <a href="https://help.blueprintprep.com/en/articles/8748040-clear-cache-cookies-google-chrome">Google Chrome</a> or <a href="https://help.blueprintprep.com/en/articles/8748055-clear-cache-cookies-safari">Safari</a>.

Turn off VPN: If you're using a VPN, please deactivate it for best performance. See below for more on VPN issues.

Fresh Start: Log out, close your browser, reopen it, and log back in.

Disable Third-Party Apps: Turn off third-party apps and browser extensions, as well as firewalls and traffic blockers.

Basics: Make sure your device and browser are up to date, and that you have a strong internet connection.

1. Clear Your Cache: Clear your cache and cookies in <a href="https://help.blueprintprep.com/en/articles/8748040-clear-cache-cookies-google-chrome">Google Chrome</a> or <a href="https://help.blueprintprep.com/en/articles/8748055-clear-cache-cookies-safari">Safari</a>.
2. Turn off VPN: If you're using a VPN, please deactivate it for best performance. See below for more on VPN issues.
3. Fresh Start: Log out, close your browser, reopen it, and log back in.
4. Disable Third-Party Apps: Turn off third-party apps and browser extensions, as well as firewalls and traffic blockers.
5. Basics: Make sure your device and browser are up to date, and that you have a strong internet connection.

To protect our site, we block suspicious web traffic. When you use a VPN, it makes your web traffic anonymous, which can sometimes appear suspicious to our automatic protocol. If you're using a VPN and have trouble accessing our site, we recommend connecting to a different VPN server location, trying a different VPN protocol, or disabling the VPN entirely.

Troubleshooting steps if your course or videos are buffering, not loading, or loading slowly, poor video quality

Video Issues

General Tech Troubleshooting

VPN Issues