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Technical and Video Playback Issue Troubleshooting
Technical and Video Playback Issue Troubleshooting

Troubleshooting steps if your course or videos are buffering, not loading, or loading slowly, poor video quality

Blueprint avatar
Written by Blueprint
Updated over a week ago

Occasionally, videos and course may run into issues with loading, buffering, or stopping/starting. Here's a simple checklist to get your videos running smoothly:

  1. Use Google Chrome: It performs best for video playback.

  2. Adjust Video Quality: Manually set a lower video quality by clicking the gear icon. Start with the lowest quality (270p) then work your way up if your videos load correctly.

  1. Clear Your Cache: Clear your cache and cookies in Google Chrome or Safari.

  2. Turn off VPN: If you're using a VPN, please deactivate it for best performance.

  3. Fresh Start: Log out, close your browser, reopen it, and log back in.

  4. Disable Third-Party Apps: Turn off third-party apps and browser extensions, as well as firewalls and traffic blockers.

  5. Basics: Make sure your device and browser are up to date, and that you have a strong internet connection.

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